Privacy Policy

Provision Care LLC (“Provision,” “we,” “us,” or “our”) operates the website provisioncare.ai and the elder care assessment tools available through it (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you use our care assessment, you provide information about your parent or loved one, including their health status, living situation, cognitive status, and care needs (“Assessment Data”). You may also provide your own name and email address if you choose to receive your care report or other communications from us.

Please note that Assessment Data may include information about a third party (your parent or loved one). By submitting Assessment Data, you represent that you have the authority to provide this information and that doing so does not violate any obligation you owe to the individual whose information you provide.

Information Collected Automatically

When you visit provisioncare.ai, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URL
• Cookies and similar tracking technologies

We use cookies and similar technologies (such as pixels and local storage) to operate the Service, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. See our Cookie Policy for full details.

Analytics

We may use third-party analytics services (such as Google Analytics) to help us understand usage patterns. These services may collect information about your use of the Service using cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

• Generate your personalized care stage report and action plan
• Deliver your report to you via email, if you provide your email address
• Send you follow-up resources, updates, or communications related to the Service (only if you have opted in)
• Improve, maintain, and operate the Service
• Analyze usage trends and user behavior in aggregate
• Respond to your inquiries or requests
• Comply with legal obligations

We do not sell your personal information. We do not use Assessment Data for advertising purposes.

Sensitive Information

Assessment Data may include health-related information about your parent or loved one. We treat all health-related information as sensitive and apply the following additional safeguards:

• Health-related Assessment Data is used solely to generate your care report and to improve the Service in anonymized or aggregated form.
• We do not share health-related Assessment Data with third parties for their own purposes.
• Under the California Consumer Privacy Act (as amended by the CPRA), health information is classified as “sensitive personal information.” We limit our use and disclosure of sensitive personal information to what is necessary to provide the Service.
• Under the GDPR, health data is a special category of personal data. Our legal basis for processing health-related Assessment Data is your explicit consent, provided when you voluntarily submit the assessment.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (such as hosting, analytics, and email delivery), subject to confidentiality obligations.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your personal information.
• With Your Consent: In any other circumstance where you have given us explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Assessment Data that is not associated with an email address is retained in anonymized or aggregated form for product improvement purposes.

5. Your Rights Under the CCPA/CPRA

If you are a California resident, you have the following rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link on our website.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information to what is necessary to provide the Service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights.

To exercise these rights, contact us at hello@provisioncare.ai. We will verify your identity before processing your request and respond within the timeframes required by law.

6. Your Rights Under the GDPR

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following rights:

• Access, Correction, and Deletion: You may request access to, correction of, or deletion of your personal data.
• Restriction and Objection: You may request restriction of processing or object to processing of your personal data.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Our legal bases for processing your personal data are: (a) your explicit consent, when you voluntarily submit Assessment Data or your email address; and (b) our legitimate interest in operating and improving the Service.

International Data Transfers: The Service is operated from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer. Where required by applicable law, we will implement appropriate safeguards for international data transfers.

To exercise these rights, contact us at hello@provisioncare.ai.

7. CAN-SPAM Compliance

If you provide your email address, we will:

• Not use false or misleading subjects or email addresses
• Identify any commercial message as an advertisement where required
• Include our physical mailing address in every commercial email
• Honor opt-out and unsubscribe requests within 10 business days
• Allow you to unsubscribe from any email communication at any time via the unsubscribe link included in each email

8. Do Not Track

Some browsers offer a “Do Not Track” (DNT) setting. There is currently no industry standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals. If a standard is adopted in the future, we will update this Privacy Policy accordingly.

9. Children’s Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at hello@provisioncare.ai.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: